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Support Engineer Cape Town

 Datafin It RecruitmentCape Town Region

Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies

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Desktop Support Cape Town

 Ilaunch LtdCape Town City Centre

Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in

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Operations Analyst Northern Suburbs NEW

 Aga Recruitment SpecialistsCape Town Region

Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow

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End User Support

Cape Town City Centre

CA and SRS system

  • Provide update on Jira calls if needed
  • Provide Remote support for WFH Services with an emphasis on Service Management
  • Call Center Support experience will be advantageous
  • Sound advantageous
  • Understanding and experience in Avaya Call Center Telephony.

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    User Supporter Cape Town, South Africa

     Progressive It ResourcingCape Town Region

    on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony.

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    It Support Bellville, Western Cape

     Boss Professional Services LtdBellville

    on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal

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    Intermediate Software Engineer (sde Ii)

    Cape Town City Centre  Monthly

    practices.

  • Being part of their on-call rotation. When on-call, you will work on repaying technical

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    • Intermediate Site Reliability Engineer (sre Ii)

    Cape Town City Centre  Monthly

    issues

  • Being part of their on-call rotation. When on-call, you will work on repaying technical

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    • Desktop Engineer I

    Cape Town City Centre  Negotiable

  • Effective time and call management to support contractual objectives.
  • Effective use of Call Management services.
  • Ensure effective resolution of calls within agreed timelines at expected service quality

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    • Server Engineer

    Cape Town City Centre  Negotiable

  • Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service
  • Managing remediation of calls within client-defined SLA.
  • Ensure that no calls are over 10 working Ensure that all calls over 10 working days are escalated to ensure closure. All calls are to be regularly

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