and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
existing and new client base.
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client
pressure.