with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
ensure they stay satisfied and positive.
existing and new client base.
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
pressure.
ffice, Telephone, and IT support
Support existing client applications Field incoming calls and emails from customers for service requests regarding
under pressure. Must be able to address multiple calls simultaneously and prioritize accordingly. Must
Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources (Organizational Management