delivery standards.
Call reporting reporting
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
Scanners for all users. - Identify problems; log calls with Service Desk and escalate matters to senior