capacity planning and reporting.
make a placement. Delivering of cost-effective managed healthcare service to accomplish member satisfaction satisfaction Risk Management. To reduce the risk associated with hospital and authorized cases Telephone Etiquette a way that achieves member satisfaction Risk Management. Pended list to be up to date within 30 days Delivering a cost-effective Managed Healthcare service. To deliver affordable Managed Healthcare services The
requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing Training will be provided where required • Self Management & professionalism • Strong Administration
requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing Training will be provided where required • Self Management & professionalism • Strong Administration
experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working Feedback • Making Decisions • Thinking Positively • Managing Tasks • Taking Action • Seizing Opportunities information from the customers to allow for effective management of the relevant escalation. • Escalate and assign
experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working Feedback • Making Decisions • Thinking Positively • Managing Tasks • Taking Action • Seizing Opportunities information from the customers to allow for effective management of the relevant escalation. • Escalate and assign
Reports to
Customer Services Manager Employment Status Permanent
INTRODUCTION queries and responding to clients via the Query management system to provide resolution in order to create details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
MUST have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade
MUST have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade
conflict management - Builds a logical approach to address problems or opportunities or manage the situation and written communication skills