primary objective of this role is to achieve first-time resolution. This involves troubleshooting, diagnosing A and N or equivalent certifications. REQUIREMENTS: Grade 12 Senior Certificate Current A and N or equivalent must be able to work well both independently and as part of a team. While we would really like to respond
in Information Technology or be Certified in A or N with the ability to analyse and solve common and complex REQUIREMENTS: Diploma in Information Technology / A / N. Ability to analyse and solve common and complex computer
ideal candidate must have Matric/Grade 12, an A or N/MCSE or tertiary IT qualification and a proven track Qualifications – Matric or Grade 12 Essential. A or N / MCSE or tertiary IT Qualification. Proven track
needed. The ideal candidate should hold current A and N certifications or their equivalents and possess over resolution activities within Service Tickets including time logs. Verify all necessary information has been develop own knowledge and skills to assist with first-time fault resolution. Attend to designated RMM tool LEVEL 1: Grade 12 Senior Certificate Current A and N or equivalent Certification 2 years of industry relevant must be able to work well both independently and as part of a team. While we would really like to respond
detailing the tasks that need to be completed for the timely installation of customized software systems. Communicate deliverables and project milestones. Provide custom time estimates to clients who require additional customizations multitask effectively. Can work independently and as part of a team. Strong analytical and problem-solving problem-solving skills. Excellent organizational and Time Management skills. Exceptional Communication skills. Detail-oriented
Basic: Grade 12 Senior Certificate Currently A and N or equivalent Certification 3 - 4 years of industry
students from disadvantaged backgrounds, and be part of a collaborative and dynamic team, is sought by successful candidate will be working remotely most of the time. However, candidates must be able to get to the
systems/environments. Escalate to vendors as necessary if timely resolution of an incident or problem is not possible emails in a timely and professional manner. Ensure target SLAs for response and resolution times are met problem-solving. Excellent interpersonal skills with good time management. Proven customer service and communication
breakdown work into small deliverables and estimate time to complete work. DUTIES: Ensure the best possible breakdown work into small deliverables. Able to estimate time to complete work. Advantageous – Additional industry
development, ensuring that projects are delivered on time and meet client expectations. DUTIES: Conduct client development, ensuring that projects are delivered on time and meet client expectations. Excellent interpersonal