member communication and contact to enhance service, access to information and advice for clients and members multiple channels, that enables members to take control of their pension fund journey through different members to access to comprehensive information as required • Provide members with access to financial market data to gain insight, and ensure quality control and continually improve processes • Track member/client complaints ensuring these are closed against quality control measures • Stakeholder management • Engage with
participate in the creation of new standards, control systems, and procedures to maintain service delivery