(Incident, Change and Problem management)
o Plan and execute maintenance tasks (change management)
o
infrastructure lifecycle tasks (technical lifecycle, change management)
o Resolve incident tickets
· Any
(Incident, Change and Problem management)
· Plan and execute maintenance tasks (change management)
·
infrastructure lifecycle tasks (technical lifecycle, change management)
· Resolve incident tickets
· Analyze
and manage the changes throughout the system development life cycle Document and manage system changes migrate system bug fixes through the prescribed change management procedures Lead junior team members
(Incident, Change and Problem management) o Plan and execute maintenance tasks (change management) o Plan infrastructure lifecycle tasks (technical lifecycle, change management) o Resolve incident tickets o Analyse and
(Incident, Change and Problem management)
o Plan and execute maintenance tasks (change management)
o
infrastructure lifecycle tasks (technical lifecycle, change management)
o Resolve incident tickets
o Analyse
Support - operations and administration) · Change Management (CM) · IT Service Management (ITSM) · Release resolving requests for incident management, change management and problem management and ITIL support processes
Support - operations and administration)
· Change Management (CM)
· IT Service Management (ITSM)
change management and problem management and ITIL support processes
Experience with ITIL processes (Problem, Incident, Change management). Essential Skills Requirements: Software (Incident, Change and Problem management): o Plan and execute maintenance tasks (change management) o Plan infrastructure lifecycle tasks (technical lifecycle, change management) o Resolve incident tickets Any additional
experience with · incident management, · change management and · problem management ADVANTAGEOUS SKILLS
Work experience with incident management, change management, and problem management. Advantageous Skills