resolution of IT issues / software application support. New user requests generated timeously and communicated End-user and desktop support Installing and configuring new hardware and software and training of staff if and maintenance Ad hoc projects and implementation of new systems relating to IT. Update SOP's and IT policy's
Access requests and calls logged on CRM i.e. creating new users, assigning access, unlocking users, etc. • system i.e. drafting test scripts for UAT, creating new tester profiles, assigning access • Trouble shooting
(Annual audits/pen tests/patches) Architect any new requirements to fulfil the company's objectives Manage