Skills and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT process, procedures, and compliance Strong customer service focus Strong communication skills and ability to enterprise IT customers Seasoned level of client services / support management experience Seasoned level IT service delivery / management Seasoned level of experience with in-house or outsourced service delivery conducting service review meetings Seasoned level of experience managing and developing service level agreements
managing a sustainable and profitable consulting services practice aligned to the strategy of the overall operationalises delivery processes for technology consulting services to ensure that all aspects of enterprise technology and drive continuous improvement of consulting services strategies and standards in order to ensure the operations and service offerings Demonstrate strong levels of client engagement Service orientated individuals
satisfaction, commitment, and expectations to high service levels and manage escalations adequately Manages satisfaction, commitment, and expectations to high service levels and manage escalations adequately Excellent experience preferably in a multinational professional services environment Moderate level client engagement experience
wireless controllers Implements and maintains network services and protocols Implements and enforces network adjusting configurations, and implementing quality of service (QoS) measures Creates and maintains comprehensive evaluate, procure, and manage networking equipment, services, and support contracts Utilise network monitoring networking concepts, protocols, architectures, and services Proficiency in configuring and managing network
the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage. Experience:
the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage. Experience:
the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage. Experience:
auditable records and necessary documentation for services and processes undertaken within the Information
descriptors. Wealth Management or/and financial services Technical / Professional Knowledge Research methodology
descriptors. Wealth Management or/and financial services Technical / Professional Knowledge Research methodology