Reference: Cen000344-E-1 Service Advisor - Heavy Vehicle / Truck Industry - Kempton Park Job Description Description Greeting customers and assisting with queries. Opening of estimates and job cards for work to be inform if vehicle is in warranty, truck is under service plan or maintenance plan, and if the item to be schedule between departments. Call customer to advise them about service changes or vehicle pick up times times. Maintain positive customer relationships to ensure repeat business. Adhere to all company policies
banks to get payments of trucks from banks General customer queries / assistance / requests Type and do approval shared drive Request DIC invoices from invoice clerks Send and receive Application documents to clients
allocated strategic accounts (get involved) Provide customers with a point of contact scenario. Apply the retail strategic accounts. Provide a transport consultancy service to demonstrate total operating costs. Manage positive results, grow customer satisfaction and relationships. Provide a sales engineering service to ensure correct that the vehicle warranty remains intact to the customer KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL handovers. CUSTOMER RELATIONS Manage and drive high level of customer interaction. Ensuring the customer is kept
Description Present, promote and sell products/service to existing clients Establish, develop and maintain Treat customers fairly and with honesty Demonstrate our commitment to superior customer service and ethical ethical business practice Assisting in handling customer complaints and concerns and make sure the problem problem is corrected to the maximum customer satisfaction Manage and control all back orders and provide
organization and products. Understand our ideal customers and how they relate to our products. Contributes and implementing sales strategies. Experience in customer relationship management. Experience managing and leader skills Dedication to providing great customer service. Ability to lead a sales team Computer Literacy
understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously Ensure the correct products and services are delivered to customers in a timely manner Serve as the link between key customers and internal team Resolve any issues and problems faced by customers and deal with accounts Perform research and identify new potential customers and new market opportunities Provide timely and Experience in sales and providing solutions based on customer needs Proven ability to juggle multiple account
understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously Ensure the correct products and services are delivered to customers in a timely manner Serve as the link between key customers and internal team Resolve any issues and problems faced by customers and deal with accounts Perform research and identify new potential customers and new market opportunities Provide timely and Experience in sales and providing solutions based on customer needs Proven ability to juggle multiple account
management accounts. Provide quality service to internal customers and liaise with other stakeholders within Competencies Decisiveness Self-Motivated Agile/Adaptable Service driven Innovative R25000 - R25000 - Monthly
management accounts. Provide quality service to internal customers and liaise with other stakeholders within Competencies Decisiveness Self-Motivated Agile/Adaptable Service driven Innovative R25000 - R25000 - Monthly
organization and products. Understand our ideal customers and how they relate to our products. Contributes and implementing sales strategies. Experience in customer relationship management. Experience managing and leader skills Dedication to providing great customer service. Ability to lead a sales team Computer Literacy