IT MANAGER (Information Technoogy)
* MUST have IT Qualification
* MS
including Printers &
Scanners
* Managing Service Level Agreements
* Analysing and
/>Proven experience of 10 years in operations management, preferably in the technology or financial services
Responsibilities:
Audit Findings Management:
Review and address audit findings
/>Front Line Operations Indirect monthly management and supervision of the front-line customer servicing
pertaining support resources.
Incident Management:
Develop and implement incident
incident response protocols to effectively manage operational disruptions, security breaches, and other incidents
Analytics, and Artificial Intelligence. As a Platform Manager (Advance), you'll lead the charge in driving innovation module. - Exceptional project and/or program management skills. - Strong problem-solving and analytical for developing and maintaining stakeholder relationships. - Effective communication skills, both verbal a strategic understanding of business impact. - Client service orientation. - Ability to work under pressure establishing and managing processes and practices through collaboration. - Capability to manage urgent and
in PIC Processes
- Configuration of Windows client operating systems
- Stay updated on software
expertise
- Experience with Intune Device Management and cloud architectures (Azure M365 & Intune)
- SCCM / Endpoint Management Certification
- ITIL V3/V4 Foundation
- Manage large-scale Windows device environments
-
infrastructure teams
- Develop and implement Endpoint Management Cloud Service Strategy with a focus on Azure
module.
- Exceptional project and/or program management skills.
- Strong problem-solving and analytical
for developing and maintaining stakeholder relationships.
- Effective communication skills, both
strategic understanding of business impact.
- Client service orientation.
- Ability to work under
establishing and managing processes and practices through collaboration.
- Capability to manage urgent and
/>Role and Responsibilities:
- Plan, manage, and coordinate tasks with relevant teams to ensure
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SAP Platform Manager to be responsible for capacity management, coordinating tasks and upgrades. Plan Plan / Manage workload and distribution Assist Management with technical decisions Understand and interpret
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Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes performance stats – report back to Service Delivery Manager on monthly performance and low performance so it reporting and dashboards for management. Working together with the Incident Management team to address non-process this is not happening • Manage staff time keeping and address accordingly, manage all sick leave where abuse initiative and carry our assigned tasks to completion • Manage time, resources well and demonstrate good planning