Specification: Contact Center Agent Job Summary: We are seeking a dynamic Contact Center Agent who has outline of the requirements expected for a contact center agent role. Actual job specifications might
customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively functioning, procedures, systems and data of the contact center, which will include daily operations, capacity
deployment and support of Cisco Telephony and Contact Center. Required: CCNP Collaboration certification experience with Cisco Unified Contact Center Express and Cisco Webex Contact Center Experience with traditional
financial products telephonically within a contact center environment. Build strong customer relationships Matriculant 2. 1 year Telesales Experience (within a contact center) 3. Reliable Transport to Westwood, Westville
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum
On site Support for Contact Center users. To support End users at the Contact Center and to ensure maximum
Experience: 3-5 years in Salesforce, 3-5 years Contact Center experience, 5 years in the IT industry/Financial Experience: Must-have skills include experience in contact center technologies using AVAYA, IVR, ACD, Voice biometrics biometrics & dialer, etc.
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable