performance of applications and take action to correct deficiencies based on consultation with stakeholders relevant stakeholders. CUSTOMER SERVICE & TCF Maintain as high level of service to customers (internal and and external) according to the service standards as set by the company. Ensure all customers are treated which include Agile and Water Fall. Financial services industry knowledge and experience beneficial.
and problem-solving skills to deliver support services for business applications The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders to determine cause of issues and appropriate corrective action Provide system knowledge and consultancy integrity within the system Ensure all critical services/systems are monitored Provide clear, professional
information are up-to-date and that the prices are correct. Listing new products on the website. Overall management performance, report on product sales etc.) Customer service – daily communication with customers to answer conversion. Daily communication with third-party service providers (couriers, warehouse, other business Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in managing
information are up-to-date and that the prices are correct. Listing new products on the website. Overall management performance, report on product sales etc.) Customer service – daily communication with customers to answer conversion. Daily communication with third-party service providers (couriers, warehouse, other business Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in managing
RFQ/RFP submissions. Regular verification of the correctness of contract purchase pricing. Tracking and reporting Management Analysing master data and ensuring correct item grouping Regular review of supply lead times
RFQ/RFP submissions. Regular verification of the correctness of contract purchase pricing. Tracking and reporting Management Analysing master data and ensuring correct item grouping Regular review of supply lead times
Manage version migrations. Update programs and correct any bugs (patches) and give approval before going policies respect: Use only Business applications/MIS services compliant with company IT catalogue. Apply Group other IT security Training IIS Remote Desktop Services WSUS PowerShell Ability to Manage a Technical
Manage version migrations. Update programs and correct any bugs (patches) and give approval before going policies respect: Use only Business applications/MIS services compliant with company IT catalogue. Apply Group other IT security Training IIS Remote Desktop Services WSUS PowerShell Ability to Manage a Technical
root cause analyses to determine and implement corrective actions to prevent reoccurrence of issues Identify performed adequately. Articulate and implement corrective action to ensure master data is appropriately business experience (incl. sales, rental and machine servicing / maintenance) SKILLS Communication & interpersonal
RFQ/RFP submissions. Regular verification of correctness of contract purchase pricing. Tracking and reporting management: Analysing master data and ensuring correct item grouping. Regular review of supply lead-times