maintained Co-ordination of janitorial and repair services Stock Control: Is responsible for all stock and duties to the maximum Customer Service: Must possess strong customer service and communication skills and manner on a daily basis Train staff in customer service Assist customers with enquiries and complaints
high-impact learning to thousands of employees around South Africa. This would be a short-term contract with longer
high-impact learning to thousands of employees around South Africa. This would be a short-term contract with longer
high-impact learning to thousands of employees around South Africa. This would be a short-term contract with longer
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
Performance
CUSTOMER SERVICE
training and development of employees to ensure correct competency
To deliver exceptional customer service and maximise selling opportunities through effective people and profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product satisfaction reports and devise and implement corrective action plans Manage shrinkage and implement key work gets done right the first time. Customer Service Orientation Anticipates and responds to customers'
To deliver exceptional customer service and maximise selling opportunities through effective people and profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product satisfaction reports and devise and implement corrective action plans Manage shrinkage and implement key work gets done right the first time. Customer Service Orientation Anticipates and responds to customers'
accounted for; co-ordinate janitorial and repair services