organization and security. Provide excellent customer service , addressing inquiries and ensuring customer satisfaction
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
payments, the correct application of rates to be authorised to the service provider and the correct appointment
appointment of service providers to the claims.
• Demonstrate a thorough understanding of the report and
interpretation of the reported incident, claims history and correct application of the policy wording.
• When
and communicate with the appropriate specialist service providers to engage on each claim, such as engineers
relationships with:
• Finance Division to improve on service delivery issues regarding payment authorisations
and Distribution Design reports Work on customer service programme – create informed customer experience insights and interpretation. Evaluate customer service and communicate results back to the business To perform under pressure. Ability to work in a team South African citizen Able to travel locally and have
Incumbent will be required to Provide superior service levels, resolving all matters and maintaining healthy department's vision and direction Maintain acceptable service levels at all customers' sites Resolve all customer party service providers with regards to service levels and deliverables Manage 3 rd party service providers providers and service provider invoices Maintain good working relationships with all 3 rd party service providers
Incumbent will be required to Provide superior service levels, resolving all matters and maintaining healthy department's vision and direction Maintain acceptable service levels at all customers' sites Resolve all customer party service providers with regards to service levels and deliverables Manage 3 rd party service providers providers and service provider invoices Maintain good working relationships with all 3 rd party service providers
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience handle team and customer emotions in a service industry where service interruption is common. 2 years Team
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience handle team and customer emotions in a service industry where service interruption is common. 2 years Team