systems are correctly applied and maintained by relevant personnel; • Promoting customer service by creating culture and setting high standards for customer service through empowering, managing and leading staff;
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
To deliver exceptional customer service and maximise selling opportunities through effective people and profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product satisfaction reports and devise and implement corrective action plans Manage shrinkage and implement key work gets done right the first time. Customer Service Orientation Anticipates and responds to customers'
To deliver exceptional customer service and maximise selling opportunities through effective people and profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product satisfaction reports and devise and implement corrective action plans Manage shrinkage and implement key work gets done right the first time. Customer Service Orientation Anticipates and responds to customers'
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes
maintained Co-ordination of janitorial and repair services. Stock Control Is responsible for all stock and duties to the maximum. Customer Service Must possess strong customer service and communication skills and manner on a daily basis. Train staff in customer service. Assist customers with enquiries and complaints
management. Planning proactive approach. Customer service and relationship building. Teamwork and Flexibility
management. Planning proactive approach. Customer service and relationship building. Teamwork and Flexibility