proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls Collect, track and analyse member feedback, track service levels and performance data and liaise with internal red flags wherever the business processes need correction to ensure the member has a seamless experience a seamless experience with the websites, self-service apps, consultants and call centre • Identify emerging
ensuring the provision of professional support services to the surviving dependents/beneficiaries (for (for informed allocation of benefits) to the correct beneficiaries in compliance with the Fund rules, Section of the section •Contribute ideas for improved service delivery at Management meetings. •Compile comprehensive minimal errors. Oversee the provision of social services to guardian cases; implementation of Benefits
IFRS reporting standards, understanding of the South African Companies Act •Corporate Governance, NCR