queries are noted and closed within the given Service Level Agreement. The Junior Customer Relations phase-out etc.) to ensure that the student is advised correctly. ACTIVE STUDENT ENGAGEMENT AND SUPPORT Assists a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre to ensure that students queries are dealt with correctly. Identifies and flags student query trends and
queries are noted and closed within the given Service Level Agreement. The Junior Customer Relations phase-out etc.) to ensure that the student is advised correctly. ACTIVE STUDENT ENGAGEMENT AND SUPPORT Assists a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre to ensure that students queries are dealt with correctly. Identifies and flags student query trends and
System. • Ensure interview forms are completed correctly and applications have valid supporting documentation
System. • Ensure interview forms are completed correctly and applications have valid supporting documentation
all allocated accounts. Administration/Customer Service: Prepare documents for Adjustments/Refunds/Tra communication skills Good Interpersonal skills Customer service driven Analytical and Problem-solving skills Sound
all allocated accounts. Administration/Customer Service: Prepare documents for Adjustments/Refunds/Tra communication skills Good Interpersonal skills Customer service driven Analytical and Problem-solving skills Sound