Skills and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT process, procedures, and compliance Strong customer service focus Strong communication skills and ability to enterprise IT customers Seasoned level of client services / support management experience Seasoned level IT service delivery / management Seasoned level of experience with in-house or outsourced service delivery conducting service review meetings Seasoned level of experience managing and developing service level agreements
the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage. Experience:
the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage. Experience:
the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage. Experience:
descriptors. Wealth Management or/and financial services Technical / Professional Knowledge Research methodology
descriptors. Wealth Management or/and financial services Technical / Professional Knowledge Research methodology