Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned set KPI targets through performance tracking, coaching, and management Quality assurance as per strict development initiatives, including mentoring and coaching Monthly performance analysis reporting and feedback
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
when meeting with clients, and service providers. Coaching & Mentoring: Support line managers with re-upskilling/ (and/ or Branch admin support staff). Ongoing coaching on presentation skills. Sharing all changes to classroom training sessions Proven knowledge in coaching & mentoring abilities Ability to report on
when meeting with clients, and service providers. Coaching & Mentoring: Support line managers with re-upskilling/ (and/ or Branch admin support staff). Ongoing coaching on presentation skills. Sharing all changes to classroom training sessions Proven knowledge in coaching & mentoring abilities Ability to report on
general people management. Coaching & Training: Provide ongoing coaching, identify training needs,
general people management. Coaching & Training: Provide ongoing coaching, identify training needs,
warehouse runs effectively and efficiently by coaching warehouse employees; controlling the movement Reward and discipline employees where appropriate Coach and assist warehouse workers to be effective Ensure
warehouse runs effectively and efficiently by coaching warehouse employees; controlling the movement Reward and discipline employees where appropriate Coach and assist warehouse workers to be effective Ensure
applications but also possesses the ability to mentor and coach junior team members. The ideal candidate will have Mentorship and Coaching: Share your knowledge and experience by mentoring and coaching junior team members communication and teamwork abilities. Strong mentoring and coaching skills, with a passion for developing junior team