structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
customer experience • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful personal lines Drive leads and service targets Coaching, quality and compliance Reporting and communication
supervise the welcome desk teams, providing guidance, coaching, and performance feedback. Foster a positive and
representatives' performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries