with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done Respond to remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone
Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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Services are Accessible to Internal and External Customers Attend IT incidents and requests. Configure new Scanners for all users. Identify problems; log calls with Service Desk and escalate matters to senior
Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
JHB002502-TR-1 We are recruiting for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal and External Company Customers - Attend IT incidents and requests. - Configure Scanners for all users. - Identify problems; log calls with Service Desk and escalate matters to senior
information contributors. Ensuring compliance with customers technical requirements. Collaborate with stakeholders solutions that align with business objectives and customers' requirements. Stay current with emerging technologies advantage Sufficient knowledge of the Telco industry/MTN Relevant certifications from recognised institutions
delivery standards.
Customer
Customer Service Orientation
of online orders and providing support to both customers and retail stores. Your main objective will be and promotions are effectively communicated to customers. Monitor and revise categorization of products online wallet cashouts and refund requests from customers in a timely manner. Ensure accurate recording specials, promotions, and product offerings. Analyse customer feedback and suggest improvements to enhance the shopping experience. 6. Customer and Retail Store Support: Provide assistance to customers who encounter difficulties
handling service calls, conducting routine maintenance visits, and providing exceptional customer service. This to address them promptly. Service Calls: Respond to service calls from clients in a timely manner, diagnosing