internationally for over 5000 clients REPORTING TO THE CUSTOMER LIAISON SUPERVISOR JOB PURPOSE: To provide an JOB FUNCTION: Quotations are drafted and sent to customer in time Quotes and Orders are processed accurately project status All queries/complaints are handled to customer satisfaction Orders, contracts and confirmations confirmed and customer is communicated with accordingly External and internal customer orders and queries
provide internal administrative support, resolve customer queries timeously and render efficient after sales sales service Key Tasks: Query resolution Customer support Customer PODs Render after-sales service Provide
effectively Attending to customer needs telephonically, by mail. Email or personal calls Counter sales Monitoring Processing customer invoices and following up of orders and general admin. Increasing customer sales base
process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
/>Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
Computer skills
Facilitation
Customer Service
Relationship Management
Teamwork
un-attached individual, or dependents who are suitably cared for as duties would include availability on short internal and external stakeholders, handling phone calls, emails, and any other communications in a professional
generating sales through establishing and maintaining a customer base, managing expenses, effective stock control management and KPI tracking. Manage excellent customer service by empowering all staff through training delivering exceptional customer service through timeous communication, one call resolution and effective SKILLS: Budgeting skills Problem solving skills Customer relationship management Interpersonal skills Salary:
continuous customer feedback throughout the order/enquiry process and be the liaison between customers and internal internal structures.of customer orders and enquiries efficiently by ensuring that correct products are
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared