Head of Marketing (Personal Care and Cosmetics) Industry: Pharmaceutical Location: Parktown Johannesburg marketing initiatives for a portfolio of Personal Care and Cosmetics products. This role requires a blend least 5 years' experience in marketing Personal Care and Cosmetics. At least 3 years' experience in a
Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
Head of Marketing (Personal Care and Cosmetics) Industry: Pharmaceutical Location: Parktown Johannesburg marketing initiatives for a portfolio of Personal Care and Cosmetics products. This role requires a blend least 5 years' experience in marketing Personal Care and Cosmetics. At least 3 years' experience in a
Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
CRM platform utilisation (email and in APP comm) Customer data management Loyalty program Duties Support driving loyalty program Create and deploy customer journeys Customer Journey performance monitoring and reporting membership base Drive APP download acquisition Customer retention Data cleanup (unsubscribe management)
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
resources that support their sales initiatives Customer Relationship Management develop and implement that provides solutions and enhances existing customer engagements, improves sales and collections analyse any marketing aspect Customer Care Call Centre Management management of the Call Centre Team responsible Peter" platform ensure timeous resolutions of all customer complaints within SLA requirements accurate and
resources that support their sales initiatives Customer Relationship Management develop and implement that provides solutions and enhances existing customer engagements, improves sales and collections analyse any marketing aspect Customer Care Call Centre Management management of the Call Centre Team responsible Peter" platform ensure timeous resolutions of all customer complaints within SLA requirements accurate and
reading of social media posts
full spectrum of communications for 15 shopping centers, from promotions, to advertising and printed material