Call Centre based in Sandton requires the services of a call centre agent. Customer service Client liaison Must have at least two years' experience in a call center NOT NEGOTIABLE: Must be able to work night shift
digital property management sector, prioritising customer-centric solutions and aiming to set higher standards balance and sustainability. How you'll role As a customer support specialist at this scaling startup, you you will play a vital role in handling customer interactions and financial transactions. This position position is ideal for individuals adept at customer service, focusing on financial management, issue resolution development. You will be responsible for managing customer inquiries, handling disputes, and enhancing your
digital property management sector, prioritising customer-centric solutions and aiming to set higher standards balance and sustainability. How you'll role As a customer service agent at this scaling startup, you will will play a vital role in handling customer interactions and financial transactions. This position is ideal ideal for individuals adept at customer service, focusing on financial management, issue resolution, development. You will be responsible for managing customer inquiries, handling disputes, and enhancing your
Matric and 5 years customer service working experience is required
Word, Excel and Powerpoint skills
Team Leader, the Customer Service staff and Sales team
You will attend to customer service requirements
requirements, customer queries and complaints
Arrange and co-ordinate service attendances for equipment
vehicles, vehicle branding, etc
Assisting Customer Service Administrator in compiling supporting
services/customers support
Planning of engineer/apprentice pool
Asset control for Customer Service
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS
for the arrival of the customer and vehicle
possible. You will be required to take service calls, communicate these to technicians, keep cleints time depending on the workload. Attend to customer telephonic call or emails by understanding the problem corrective action that the client can take. Log customer problems and complaints in CRM system by creating corrective action Performing printer repairs at customers when required Capturing purchase orders for items skills. Good judgement as to when to escalate customer problems Ability to keep manager informed when
and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to
and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to