with customers throughout all phases of the sales process. -Manage relationships with customers -Reaching
company are boundless If you have a passion for customer service, a commitment to exceptional quality,
Are you a Customer Success Manager who's not concerned with shaking off that title? We also call it Advice believe the best way to attract and retain happy customers is not by selling them anything but helping them levels of delight to prospective and existing customers. About the Company We pride ourselves immensely receive, consummately professional, world-class customer service. We offer exceptional telephone services on the best solution. You will be guiding the customer from initial contact, through the proposal stage
expanding team. As a key player in sustaining customer relationships and driving business growth, this continued success. Your Role: Customer Retention: Ensure high customer retention rates. Revenue Growth: alongside Customer Care for a seamless client experience. Key Performance Indicators: Customer Satisfaction: score of 90% or higher. Retention Rate: Maintain a customer retention rate of 95% or more. Account Growth:
qualification 2 years post experience in the ICU/ High Care Private Hospital Experience
professionally with business users and vendors to provide customer service within agreed service levels To ensure requests are resolved effectively with high level of customer To perform standby work from time to time in the Knowledge of governance framework Knowledge of customer service and incident management processes Strong Delivering Results & Meeting Customer Expectations Why Clicks; We look for customer-obsessed people with a focuses on people, passion and opportunities. We care about and contribute to the well-being of people
we're doing and where we can improve Dealing with customer complaints and making sure they don't happen again testing equipment is accurate Encouraging everyone to care about quality and get better Teaching other supervisors
component changeout form, commissioning report and customer feedback and warranty certificates. Plans troubleshooting the manager and maintenance planning on R&M Care information, schedules and plans. QUALIFICATIONS:
management of hosted services and solutions with care and attention. Skillfully troubleshoot and resolve
reporting of all Now Now, W-Café, Uber Eats, and Mr D customer accounts. To monitor current procedures and the the full reporting relating to these customers. · Understand the accounting process of the accounts receivables the customer subledger accounts. · To reconcile the Now Now, W-Café, Mr D and Uber Eats customers transactions debt from these customers within the agreed payment terms. · Identify unprocessed customer payments and and timeously apply cash accurately to the customer accounts. · Identify and resolve payment queries timeously