delivering End User Computing Support Services in a customer environment with proficiency in Win10/Office 365 User Support within a VIP environment, ensuring careful and optimal call management and efficiencies. Manage Level and Specialist Support within as well as customer vendors. Liaise between users, IT outsource providers delivering End User Computing Support Services in a customer environment. Win10/Office 365, mobility apps,
cross-skilling in the team Provide support during high care and after a change has gone live. Work independently
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
repeat business. ENVIRONMENT: MONITOR company and customer systems for signs of failure, irregularity, or Solutions. You will be responsible for supporting customers either as a point of escalation from the Service Active Directory, etc. DUTIES: Monitor company and customer systems for signs of failure, irregularity, or regular updates until full resolution. Inform customers when an incident or problem occurs and provide Investigate and resolve incidents in company and customer systems. Act as a point of escalation for support
unauthorised access. Ensure cloud security by carefully managing access and permissions. Implement Endpoint
Technical Services team who will engage with customers, gather requirements and design and deliver solutions in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project keeping management skills. Presentable and excellent customer facing, communications and phone skills. Be commercial
team. Your role will focus on the development, customization, and optimization of Sage X3 solutions, ensuring tailored for Sage X3 Development. DUTIES: Develop, customize, and optimize Sage X3 solutions to meet business
innovative online experiences. DUTIES: Develop and customize WordPress websites and applications based on client maximum speed and scalability. Implement and customize WordPress themes, templates, and plugins, including optimization. Experience with PHP and MySQL, including custom theme and plugin development, highly advantageous
HTML/CSS. Create and manage databases to store customer and product information. Implement and maintain Helpdesk in providing support to users and internal customers. Extract information from 3rd party suppliers user research to optimize website usability and customer experience. Collaborate with designers and UX