individual to join their team. Duties: Processing customer experience reports online Picking out facts that number in the subject of your e-mail. The post Customer Experience Analyst appeared first on freerecruit
passionate about providing exceptional service to customers and resolving their enquiries with efficiency methodical in their work approach Can communicate to customers and management effectively and clearly Communicate medical aid clients and private clients, and general customer liaison Action specific targeted projects via Assist with all Medical Aid scheme billing monthly Customer and office liaison during the ordering, delivery
their work approach
passionate about providing exceptional service to customers and resolving their enquiries with efficiency methodical in their work approach Can communicate to customers and management effectively and clearly Communicate medical aid clients and private clients, and general customer liaison Action specific targeted projects via Assist with all Medical Aid scheme billing monthly Customer and office liaison during the ordering, delivery
and provide accurate and creative quotations to customers/agents by discussing client requirements either e-mail advising on suitable options in line with customer requests and striving to exceed expectations. and detail-orientated and compulsive about taking care of small things Effective Communication Skills (effective
accuracy and completeness. 2. Customer Communication Communicate with Customers to provide product information organized and up-to-date sales, invoices, and customer records. 4. Sales Support Provide support to the internal and external sales team. 5. Customers Respond to customer inquiries regarding order status, product effective verbal and written communication with both Customers & colleagues. 2. Positive Attitude A positive
processing returns
general admin duties. Key Responsibilities: • Customer management • Process POD and invoicing • “Red-Flag” Statements • Request remittance • Customer payments list and recon • Handle customer queries • Ensure punctual
responsible mature individuals with admin and customer service skills to apply. It is essential that
planning skills as you will be responsible for customer service, documenting vehicle movement, handling
administration and planning experience coupled with some customer-facing experience and a valid drivers license
/>Fluent in English
Ability to deal with customers face to face
A stable work history
Reliable
revenue generation while maintaining a high level of customer satisfaction. KEY PERFORMANCE AREAS Support Ignite regarding activity management including liaising with customer service and other department heads. 3-5 years leadership team and those business teams impacting customer demand to create daily, weekly, monthly, and quarterly reports which support the delivery of extraordinary customer service and delivering on the desired targets