Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
development roadmap with identified relevant potential customers and promotion
development roadmap with identified relevant potential customers and promotion Budgeting and forecasting thrust relationship with customers based on trust and professionalism with frequent visits, knowledge of customer pains pains and business follow-up Manage key customer relationships and participate in closing strategic opportunities beneficial. Skills Five (5) years' customer facing experience Proven customer relations Preferable understand
technical services, major equipment repairs, customer liaison, marketing and business sales strategy Aluminium smelters. This role may require travel to customer sites. Proposals Receive tenders / RFQ specifications request for quotation for equipment repairs. Align customer's request with cost effective, technical, and operational Ability to function well in an open plan workspace. Customer service focused. Excellent interpersonal skills
skills are essential Ability to interact with customers and suppliers alike Applicants must reside in
construction leads in estimating commercial proposals to customers based on information obtained from site meetings
and will require minimum traveling. Determine Customer requirements and conceptualise a design. Complete
quotation for equipment repairs.
(Post Delivery Inspection) together with the customers and record any damages and/or snags, including