Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
development roadmap with identified relevant potential customers and promotion
manufacturer. Job Description Reporting to the Customer Relations Manager, the primary purpose of this spare parts revenue as well as the increase of the customer service levels. Manage the sales function for parts and implement a process roadmap to fulfil customer demand Establish and review fixed pricing and spare parts from overseas suppliers to the end customer Qualifications National Diploma in either Mec ial Engineering, with experience in sales and customer account management. Alternatively, Degree/Diploma
development roadmap with identified relevant potential customers and promotion Budgeting and forecasting thrust relationship with customers based on trust and professionalism with frequent visits, knowledge of customer pains pains and business follow-up Manage key customer relationships and participate in closing strategic opportunities beneficial. Skills Five (5) years' customer facing experience Proven customer relations Preferable understand
initiatives
INVENTORY
CUSTOMER SERVICE
PEOPLE
initiatives
INVENTORY
CUSTOMER SERVICE
PEOPLE
RFQs
development roadmap with identified relevant potential customers and promote value offering Build and maintain maintain strong business relationships with customers based on trust and professionalism with frequent interaction interaction and understand of customer challenges Manage Key Customer relationships and participate in closing
RFQs Daily – Prepare and submit quotations to customer/s in response to commodity, quantity, price, lead-time Ariba (Customer Interface system) Weekly – Follow-up on, or coordinate logistics of customer orders Weekly orders and compile and submit expediting list to customer As received – Open repairable files on SAP and requirements Key relationships: Internal customers External customers Technical Buyers Engineering Production
RFQs Daily – Prepare and submit quotations to customer/s in response to commodity, quantity, price, lead-time Ariba (Customer Interface system) Weekly – Follow-up on, or coordinate logistics of customer orders Weekly orders and compile and submit expediting list to customer As received – Open repairable files on SAP and requirements Key relationships: Internal customers External customers Technical Buyers Engineering Production