provide the full spectrum of support from Customer Service to Technical Support to Sales and Retentions and enhanced Previous experience within the Customer Service, Technical, Sales, Collection and Retentions
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer intelligence to be able to handle team and customer emotions in a service industry where service interruption
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer intelligence to be able to handle team and customer emotions in a service industry where service interruption
Inspiring team members to provide market leading customer service levels • Support projects and new initiatives intelligence to be able to handle team and customer emotions in a service industry where service interruption
Inspiring team members to provide market leading customer service levels • Support projects and new initiatives intelligence to be able to handle team and customer emotions in a service industry where service interruption
floor support activities to identify gaps in customer service/communication skills/product process knowledge
floor support activities to identify gaps in customer service/communication skills/product process knowledge
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed Description Ensure efficient daily operation of the team against KPI's Drive the operating rhyt