of online orders and providing support to both customers and retail stores. Your main objective will be and promotions are effectively communicated to customers. Monitor and revise categorization of products online wallet cashouts and refund requests from customers in a timely manner. Ensure accurate recording specials, promotions, and product offerings. Analyse customer feedback and suggest improvements to enhance the shopping experience. 6. Customer and Retail Store Support: Provide assistance to customers who encounter difficulties
role focuses on swiftly addressing incidents and service requests while adhering to policies and standards functional leads and systems owners as required during service request fulfilment and incident response Direct Administration and Maintenance as assigned by ICT Service Delivery Manager External Requirements Strong technical