business productivity Encourage and maintain a “customer service” philosophy within the BI team with business
with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition perform evaluation of solution options. Analyse the customer's needs and find solutions to address them – defining and monitoring of proposed solutions. Champion customer experience and integrate the needs of related
efficiencies. The role does require management of the Service Providers. Overview of the role: With the growth dynamic and strategic Senior IT individual to service the Retail needs as well as provide support and covering 3 brands and operating across the country serviced from Head Office in KZN. The majority of the IT
servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams
improvements to the existing products and/or systems and services. Complete assigned development tasks to agreed
analyse systems flow, data usage, work processes and service issues. Investigate problem areas and propose solutions