IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
client based in the UK is looking for a technical Customer Support agent to work remotely from home Roles experience installing, configuring, and supporting customers' home automation systems (preferably Control4 productivity applications and Zuper or equivalent field service management systems 1 year of experience installing installing, configuring, and supporting customers' home automation systems Proficiency configuring basic general productivity applications and Zuper or equivalent field service management systems Proficiency configuring and
experience installing, configuring, and supporting customers' home automation systems (preferably Control4 experience installing, configuring, and supporting customers' home automation systems Proficiency configuring productivity applications and Zuper or equivalent field service management systems Proficiency configuring and
Our client in the UK is looking for a technical Customer Support Agent to join their team remotely Roles experience installing, configuring, and supporting customers' home automation systems Proficiency configuring productivity applications and Zuper or equivalent field service management systems Proficiency configuring and
and network support to act as the mobile field service engineer on assigned open tickets and work in collaboration Resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction Determines and recommends which products or services best fit the customers' needs. In order to be considered the is required: Strong communication skills Strong customer facing skills Strong troubleshooting skills and inefficient practices and other unnecessary expenses Service Delivery: Have a thorough understanding of entitlement
top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management INCLUDE: Co-deliver design thinking workshops with customers and account teams Communicate concepts effectively state designs into prototypes, refining through customer validation Develop prototypes with a focus on solutions based on customer needs Provide high-level technical support to customers Implement low/no code needed Determine optimal technology solutions for customer needs Improve operational efficiency through workflow
systems to Managed Services Providers, Internt Service Providers and Wireless Internet Service Providers . Minimum skills, both verbal and written. Excellent customer services skills Proficiency in Microsoft Office suite
and problem-solving skills to deliver support services for business applications The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction integrity within the system Ensure all critical services/systems are monitored Provide clear, professional and appropriate communication to colleagues, customers and suppliers Carry out system maintenance tasks and maintaining production computer systems in a customer facing support environment of at least 5 years
implementation. Remote and On-site support and servicing of PAS analyser systems. Installation, commissioning functions on customer sites. Maintaining excellent customer relations and ensuring customer satisfaction implementation. Remote and On-site support and servicing of PAS analyser systems. Installation, commissioning functions on customer sites. Maintaining excellent customer relations and ensuring customer satisfaction