clients signing on for medical administration services. Your mandate is to build strong relationships the value proposition is delivered during the customer journey. In this pivotal role, you serve as a Guide clients through the adoption of the bureau service On-board and train bureau clients on products and onboarding experience and mutually beneficial customer journey Manage retention and growth of allocated Requirements Possess in-depth knowledge of the medical services claims industry and healthcare coding systems
clients signing on for medical administration services. Your mandate is to build strong relationships the value proposition is delivered during the customer journey. In this pivotal role, you serve as a Guide clients through the adoption of the bureau service On-board and train bureau clients on products and onboarding experience and mutually beneficial customer journey Manage retention and growth of allocated Requirements Possess in-depth knowledge of the medical services claims industry and healthcare coding systems
store – wisely but with all the fun Service Superstar: Provide service so dazzling, clients' hearts will Illuminati: Dance in harmony with Management, Service, Underwriting, and QA teams External Emissaries: commander, change champion, computer wizard, customer service superstar, and a pressure performer DUTIES cat and the wisdom of an owl Service Samba: Dance through each service interaction with finesse, ensuring Conqueror with honour, bringing joy and exceptional service to our kingdom of clients? If you're ready to turn
store – wisely but with all the fun Service Superstar: Provide service so dazzling, clients' hearts will Illuminati: Dance in harmony with Management, Service, Underwriting, and QA teams External Emissaries: commander, change champion, computer wizard, customer service superstar, and a pressure performer DUTIES cat and the wisdom of an owl Service Samba: Dance through each service interaction with finesse, ensuring Conqueror with honour, bringing joy and exceptional service to our kingdom of clients? If you're ready to turn
cost. Delivers specified requirements and meets customer satisfaction Delivers the required outcomes for Familiarity with Actuarial Processes in the Financial Services industry Preferred: Qualification in Finance/Business
cost. Delivers specified requirements and meets customer satisfaction Delivers the required outcomes for Familiarity with Actuarial Processes in the Financial Services industry Preferred: Qualification in Finance/Business
complete records as input to Disciplinary Enquiries. CUSTOMER LIAISON MANAGEMENT: Ensure high standards of product processes. Monitor and manage the resolution of customer complaints within the CRM platform. Be available available to the team to assist with irate customers or customer complaints (if on break, organize a floor & feedback to the customer, until the query is 100% resolved. Drive a customer first culture across across the team. Ensure changes to services and processes are implemented effectively within the team and
complete records as input to Disciplinary Enquiries. CUSTOMER LIAISON MANAGEMENT: Ensure high standards of product processes. Monitor and manage the resolution of customer complaints within the CRM platform. Be available available to the team to assist with irate customers or customer complaints (if on break, organize a floor & feedback to the customer, until the query is 100% resolved. Drive a customer first culture across across the team. Ensure changes to services and processes are implemented effectively within the team and