Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced ensuring efficient administration and user-related services availability. If you are a proactive leader with implementation Manage support calls to ensure user support and that high service levels are maintained Support
implementation.
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
& operational broadcast standards Adhere to service delivery standards and assist the team to achieve ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful helpful manner Maintain compliance of services rendered with customer request and address non-conformance
& operational broadcast standards Adhere to service delivery standards and assist the team to achieve ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful helpful manner Maintain compliance of services rendered with customer request and address non-conformance
report any issues or delays. Provide excellent customer service when interacting with clients and bakery staff communication and interpersonal skills for positive customer interactions. Responsible and reliable with a
report any issues or delays. Provide excellent customer service when interacting with clients and bakery staff communication and interpersonal skills for positive customer interactions. Responsible and reliable with a
products directly to clients
- Must have Customer centric approach
- Must have a bubbly yet yet professional personality as this is customer facing role
Desired Experience
details onto the relevant system. Onboard new customers/suppliers with reference to agreements, debit an accurate system of record keeping. Resolve customer queries. Competencies: High degree of confidentiality with all levels of colleagues and with external customers in a team orientated manner. An innovative thinker