Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban division and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions follows up on escalated calls to ensure completion and feedback. Maintain service and quality levels according standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
Your role will entail acquiring new customer contacts, defining customer requirements, providing technical converting prospective customers into active customers. You will positively manage customer relationships while excellent service within a repeating customer base and have experience acquiring new customers. REQUIREMENTS: Proven track record of excellent service within a repeating customer base. Strong administrative, organizational communication skills. Ability to acquire new customers. Highly discipline, independence and self-management
Your role will entail acquiring new customer contacts, defining customer requirements, providing technical converting prospective customers into active customers. You will positively manage customer relationships while excellent service within a repeating customer base and have experience acquiring new customers. REQUIREMENTS: Proven track record of excellent service within a repeating customer base. Strong administrative, organizational communication skills. Ability to acquire new customers. Highly discipline, independence and self-management