consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing managing customer inquiries, and ensuring timely resolution of IT-related issues. This role involves collaborating REQUIREMENTS: Service Coordination and Operations Management skills Customer Service experience Knowledge correspondence. Apply here: https://www.datafin.com/job/service-desk-coordinator-onsite/ OR e-mail a Word copy
business. ENVIRONMENT: A forward-thinking Managed IT Services Provider is actively seeking an IT Technician understanding of the problem. Monitor assigned service board if applicable. Ensure all faults are progressed over the phone and via email. Effectively manage customer expectations with timeous updates & clear arrange/confirm any schedule changes with the Support Centre Co-coordinator. Maintain current, accurate notes notes of all issue resolution activities within Service Tickets including time logs. Verify all necessary
you passionate about providing exceptional customer service and resolving technical challenges? Look no Software Durban is seeking a skilled Internet Service Provider Support Agent to join our dynamic team Agent, you'll play a vital role in assisting customers with Internet connectivity issues, network configurations dedication to delivering outstanding service will ensure our customers receive the support they need to thrive internet technologies. 1-2 years of experience in a customer support role, preferably in an ISP or telecommunications
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing Software Development Solutions External Client Service Account Manager appeared first on freerecruit.co
Responsibilities Develop the foundation needed to determine customer and business insights. Create data entry points drive performance improvements (KPI's) and improve customer experience through recommendations on how to improve the business performance in terms of achieving service levels or KPI's Present these findings in a clean efficiencies. Objectively monitor recorded or live customer interactions i.e. voice and digital to measure with the objective of resolving or completing the call objective(s), documenting all required information
Technical Services Representative – Durban
An Industry leader in Industrial Upper Highway Area has a vacancy for a Technical Services Representative
Main Requirement
and new client base.
communication skills; must be able to analyse and solve customer problems; pay attention to detail and be well applications Field incoming calls and emails from customers for service requests regarding authentication pilotfish systems Perform daily checks of Web services and ensure that back-ups are running smoothly
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
business productivity Encourage and maintain a “customer service” philosophy within the BI team with business position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance