Technical Account Manager works closely with customers to understand and improve their client journey recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding the software onboard in line with established service level agreement with clients. Configuration of leading small to medium sized teams I.T. / Technical customer support experience Experience with Microsoft365
relevant departments and stakeholders with creating custom reporting that can be automated and shared throughout
most efficient fix to ensure a continuation of service Monitoring website uptime and other core metrics