cost. Allocate and delegate responsibilities to team. Motivation of staff members to perform to maximum the store, staff, and customers. CUSTOMER EXPERIENCE Responsible for customer satisfaction within the and the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall environment. Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with Be able to operate independently and as part of a team Good administration skills Management and productivity
cost. Allocate and delegate responsibilities to team. Motivation of staff members to perform to maximum the store, staff, and customers. CUSTOMER EXPERIENCE Responsible for customer satisfaction within the and the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall environment. Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with Be able to operate independently and as part of a team Good administration skills Management and productivity
Plans to meet the objectives. Perform and evaluate customer research, market conditions, competitor data and identifying demographics of target market and taking service to market to designated demographics. Oversees on Investment Responsible for the marketing of services tailored exclusively to the industry and for multiple brands strategy Consumer facing Brand bibles, DNA Customer pricing, positing strategy Campaigns Africa, Export products/services by conducting market research supported by on- going engagement with customers and non-customers
Plans to meet the objectives. Perform and evaluate customer research, market conditions, competitor data and identifying demographics of target market and taking service to market to designated demographics. Oversees on Investment Responsible for the marketing of services tailored exclusively to the industry and for multiple brands strategy Consumer facing Brand bibles, DNA Customer pricing, positing strategy Campaigns Africa, Export products/services by conducting market research supported by on- going engagement with customers and non-customers
Systems knowledge is desirable. Practical Skills: Team Player Hands-on character High level of quality consciousness Ability to think strategically Good customer service skills A creative side (for creating displays)
Manager will be to support and evaluate administrative team members, review, and improve systems and procedures Excellent customer service skills Excellent organizational skills Detail/s orientated. Team player Honesty
Manager will be to support and evaluate administrative team members, review, and improve systems and procedures Excellent customer service skills Excellent organizational skills Detail/s orientated. Team player Honesty
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors downtime due to low cash. Technical Support Keeps the team updated with new features and assists in training
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors downtime due to low cash. Technical Support Keeps the team updated with new features and assists in training
Generating Customer Invoices Sending invoices & Statements Upload invoices on BP portals Customer Ageing