a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they
Business Development - IT Software JSM Business Services, on behalf of a renowned client, is looking for expanding team. As a key player in sustaining customer relationships and driving business growth, this continued success. Your Role: Customer Retention: Ensure high customer retention rates. Revenue Growth: alongside Customer Care for a seamless client experience. Key Performance Indicators: Customer Satisfaction: score of 90% or higher. Retention Rate: Maintain a customer retention rate of 95% or more. Account Growth: