logistics industry, currently seeks your Outbound Customer Service experience to control and manage the entire Process bookings and send booking confirmation to customers. Follow up on quotes to fill up under utilised invoices. Submit RCG to SARS Release bills for customer collection. Process cargo dues. Process acquittals
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful with customer request and address non-conformance Technical assistance & guidance to customers regarding best alternative options Attended resolutions to customer requests/ complaints Compliance with performance
ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful with customer request and address non-conformance Technical assistance & guidance to customers regarding best alternative options Attended resolutions to customer requests/ complaints Compliance with performance
and outs of sales strategies, techniques, and customer relationship management from seasoned professionals about market trends, competitor analysis, and customer needs. Acquire valuable insights that will set
quality system, hygiene & housekeeping.
report any issues or delays. Provide excellent customer service when interacting with clients and bakery communication and interpersonal skills for positive customer interactions. Responsible and reliable with a
report any issues or delays. Provide excellent customer service when interacting with clients and bakery communication and interpersonal skills for positive customer interactions. Responsible and reliable with a
including agile. Strong change management skills Customer focused software design principles using design