Are you passionate about providing exceptional customer service and resolving technical challenges? Look Agent, you'll play a vital role in assisting customers with Internet connectivity issues, network configurations delivering outstanding service will ensure our customers receive the support they need to thrive in the internet technologies. 1-2 years of experience in a customer support role, preferably in an ISP or telecommunications including evenings and weekends, as required. Customer-oriented mindset with strong problem-solving skills
CUSTOMER SUCCESS MANAGER
Being a part of the company's Team is an opportunity to become a
stars.
We have an amazing opportunity for a Customer Success Manager. Do you think you have what it
/>The Customer Success Manager will play a pivotal role in bridging the gap between our customers and our
customer first mindset and will immerse yourself in understanding our customers and
what
contact center, customer support, BI,
BA and other Teams to develop and map out our customer journeys ensuring
purpose of this role is to provide field (onsite at customers) & remote support & consultation as well implementations to PeopleWare customers in order to maintain and improve customer satisfaction levels. Required In-depth understanding of the customer services model and of the customers' business environment. In-depth systems and hardware supplied to customers. In depth knowledge of the customer requirements. In depth understanding
purpose of this role is to provide field (onsite at customers) & remote support & consultation as well implementations to PeopleWare customers in order to maintain and improve customer satisfaction levels. Required In-depth understanding of the customer services model and of the customers' business environment. In-depth systems and hardware supplied to customers. In depth knowledge of the customer requirements. In depth understanding
-depth understanding of the customer services model and of the customers business environment.
Skills
candidate will be focused on the maintenance of customer ICT networks as part of IT Managed Services offerings offerings provided to Datacentrix customers. The support functions of the role will extend from testing experience delivering Network Security Services in a customer environment. Excellent Communication and Interpersonal technical information to all levels of end-users and customer IT management. See Description See Description
professional communication with customers and maintain a high level of customer satisfaction
RESPONSIBILITIES:
Support internal and external customer infrastructure MS Server support
Office
transport and will be required to travel to local customers to support them.
CORE COPMETENCIES:
equipment. Whether stationed onsite or jet-setting to customer locations, your IT prowess will be the backbone 3 years’ experience working onsite supporting customers. CompTIA Network required. Experience with / in: tasks are met as agreed upon by IT Manager and customers. Management of any and all escalations relating documentation accurately and detailed regarding the customer site. Compile and assist with daily incident, direct reports to the manager. Customer Centricity Respond to customer inquiries and issues promptly,