- assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed payroll on time. •Ensure constant follow up on customer quotations. •Monitor quotation - RNR after 7 days housekeeping. Monitor Customer Care/ Adhering to CPA procedures. •Continuous customer update and feedback •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo Tevo complaints •Prevent customer dissatisfaction. •All paperwork completed. •Filing is up to date. •Standards
- assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed payroll on time. •Ensure constant follow up on customer quotations. •Monitor quotation - RNR after 7 days housekeeping. Monitor Customer Care/ Adhering to CPA procedures. •Continuous customer update and feedback •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo Tevo complaints •Prevent customer dissatisfaction. •All paperwork completed. •Filing is up to date. •Standards
ongoing development of existing and prospective customers to ensure that the business can meet its growth Sales support will fulfil, process orders from customers, own the end-to-end process from order receipt receipt (Email orders) until delivery to customers with subsequent entry to systems and reporting. Proactive Proactive management of the Back Order report. Customer Experience / Satisfaction: Work closely with the sales company's benefit. Produce detailed costings for customers and ensuring the contract is profitable. Comfortable
throughout the organization.
Quick response to customer concerns with containment and root cause analysis
analysis (ICA & PCA) ensuring required customer documentation completed in line with internal system
/>Train in the use of quality standards, tools, customer portals access/update, systems, and techniques
transferring calls
following production, productivity, quality, and customer-service standards; identifying work process improvements;
following production, productivity, quality, and customer-service standards; identifying work process improvements;
following production, productivity, quality, and customer-service standards; identifying work process improvements;
following specifications, meeting regulatory and customer requirements
following specifications, meeting regulatory and customer requirements Achieving the production schedule