a suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant Salesforce. At least 4 years' experience in an internal/customer service role is required. Packaging expereince
a suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant Salesforce. At least 4 years' experience in an internal/customer service role is required. Packaging expereince
/>Greet & make customers feel welcome.
Drive up sales.
Assist customers with enquiries.
Provide
preparing quotes, and managing customer inquiries.
preparing quotes, and managing customer inquiries. Assist with customer account management, including communication and interpersonal skills, with a customer-focused mindset. Proficiency in Microsoft Office
preparing quotes, and managing customer inquiries. Assist with customer account management, including communication and interpersonal skills, with a customer-focused mindset. Proficiency in Microsoft Office
Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction for both internal and external clients the required coverage and frequency as per the customer classifications. • Assisting with system upgrade VeriClaim experience. Previous experience working in a customer facing department would be anadvantage Skills constantly changing environment Customer focused & ability to build customer relations. • Effective management
Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction for both internal and external clients the required coverage and frequency as per the customer classifications. • Assisting with system upgrade VeriClaim experience. Previous experience working in a customer facing department would be anadvantage Skills constantly changing environment Customer focused & ability to build customer relations. • Effective management
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk