and maintaining company data through daily data capturing, quality assurance and customer support. KEY Quality Assurance (QA) checks in line with SOP on data captured into the systems, ensuring that data accuracy rotational peer QA checks in line with SOP on data captured into the system. • Ensure that error logs are control protocols. 6. Capture and Create System Data • Capture customer accounts (approved credit and cash pricing as per SOP or agreed timelines. • Meet data capturing accuracy targets through immediate self QA
part of a team. 2. Work-with and guide the data capturer when training the AI models for the team. (Detectors
part of a team. 2. Work-with and guide the data capturer when training the AI models for the team. (Detectors
Key Account Managers to ensure adequate data has been captured correctly and timeously. Acquiring data
Key Account Managers to ensure adequate data has been captured correctly and timeously. Acquiring data
Purpose of the role Support Client's Wholesale and Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting on performance of the team against set SLA's and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relat
performance data. Ensure operational cost reduction by ensuring overtime and time are captured correctly
performance data. Ensure operational cost reduction by ensuring overtime and time are captured correctly