including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Engineers. Enjoys fixing and improving technical debt across existing applications. You seriously test
information confidential. Provide information by collecting, analysing, and summarizing development and service users, other technical teams, and management to collect requirements, identify tasks, provide estimates
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities matter how difficult the problem. Be cool calm and collected in a sometimes pressured and fast passed environment
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous