The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
As a preferred supplier to one of our blue-chip, retail, corporate clients based in the CBD, we are seeking to appoint an experienced Programme Manager, on an initial 12 month contract, to manage and execute a multi-year programme of strategic and operational online initiatives, from the opportunity
Operations Manager - Shopping Centre, Cape Town
Reputable Property firms seeks formulate and implement maintenance plans for Shopping Centre in Cape Town. Manage technical aspects, budgets approved service providers.
Should you be interested
day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
Skills:
Responsible for the full function of collection duties, with regular reporting
Keep track
track of assigned accounts to identify outstanding debts and plan course of action to recover payments
2-5 years of proven debt collection or related experience
Experience in working
requires matric and minimum 1 years experience in debt collecting.
A relevant tertiary qualification and
implementation of credit control strategies and ensure that debts are paid timeously. This role involves liaising
resolve issues. Timely preparation of legal files for debt handover and attention to detail in putting the staffing offices. Debt Collections and actively engaging slow-paying tenants. Collection reports Liaising required. Location: Atlantic Seaboard/ Cape Town City Centre Surrounds This is a full-time position based in
resolve issues. Timely preparation of legal files for debt handover and attention to detail in putting the staffing offices. Debt Collections and actively engaging slow-paying tenants. Collection reports Liaising required. Location: Atlantic Seaboard/ Cape Town City Centre Surrounds This is a full-time position based in
management of relationships with tenants, rental collection, leasing of units and maintenance.
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process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
queries.
Debt Collection
Assist with the rental collection process through:
Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
control strategies to improve debt recovery rates. Capturing debt collection comments on NetSuite (training Following up on debtors' payments and ensuring that debts are paid timeously. Ensuring debtor statements are Qualification advantageous 1 Years' experience in debt collecting. Knowledge of Forex advantageous Knowledge