part of their on-call rotation. When on-call, you will work on repaying technical debt and deal with operational
part of their on-call rotation. When on-call, you will work on repaying technical debt and deal with operational
/>Advantageous Experience:
practices. Being part of their on-call rotation, working on repaying technical debt and dealing with operational
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
Services Management of the Group-wide Lean Agile Centre of Excellence (LACE) What will make you successful part of Business Change MANCO team that takes collective accountability for the management and leadership and KPI's to ensure quality delivery. Create a centre of excellence that maintains, standards, practices Traditional). Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways delivery process. Resource and staff competency centres with appropriately experienced staff. Manage Budgets
Services
What will
part of Business Change MANCO team that takes collective accountability for the management and leadership
KPI’s to ensure quality delivery.